Good morning, we have updated our live chat widget.
Now the live chat requires you to enter basic information in order for us to be able to provide even better technical or sales support. The main issue before with some support tickets were - they are opened, the user leaves and we can't look into the problem as need to know the account the problem is associated with.
As you can see, now you are required to enter your name, email and choose the nature of your question:
Another part is mentioning the nature of the support you require. This is important as we plan to add our next full-time technical support person and will help our team not to step on each others toes.
Have the most productive Monday,
Monday, September 7, 2020