Dear Valued HostMaria users,
I hope this announcement finds you well. I am writing to inform you about an important change regarding our payment system at HostMaria.com. Effective immediately, I have made the decision to remove PayPal checkout from our systems.
I understand that this change may come as a surprise to some of you, and I want to assure you that it was not a decision we took lightly. Our commitment has always been to provide you with a stress-free hosting experience, and unfortunately, recent issues with PayPal's recurring payment notifications have created unnecessary complications and stress for both our users and our company.
Despite utilizing the WHMCS payment module built and maintained by PayPal, we have experienced instances where PayPal charges for recurring subscriptions were not reported back to our automated system. This discrepancy has resulted in inconvenience and frustration for you, our valued customers, and has also put additional strain on us.
To alleviate these concerns and ensure a smoother payment process, we kindly request that all users check their PayPal accounts and stop any recurring payments to us, No Stress Ltd, a UK company that operates HostMaria.com. By stopping recurring payments, you can avoid any potential confusion or disruptions in your service.
I understand that PayPal has been a convenient and widely used payment option for many of you, and I apologize for any inconvenience caused by this change. However, I believe that it is crucial to prioritize a stress-free experience for our users, and that is why I have opted for an alternative approach.
For customers who still wish to pay via PayPal, I have implemented a manual invoice process. Simply open a support ticket at https://www.hostmaria.com/submitticket.php, providing us with the details of your PayPal email address. Our support team will promptly respond by sending you a PayPal invoice. Once the payment is made, we will manually update your system to reflect the renewal. Although this approach requires additional administrative efforts on our part, I believe it will ultimately provide a more reliable and stress-free solution for both you and our company.
I want to emphasize that this change is not permanent. I will be contacting PayPal to address and resolve the recurring payment notification issues we have encountered. Once I am confident that the problem is completely resolved, I will reinstate the PayPal checkout option for your convenience.
At HostMaria.com, we are committed to delivering exceptional service and ensuring your satisfaction. I apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your hosting experience. If you have any questions or concerns regarding this change, please do not hesitate to reach out to us.
And the main part: no monies will be nor have been lost - we have your back!! Thank you for choosing HostMaria.com as your hosting provider.
Sincerely,
Helmuts Meskonis
Owner, HostMaria.com
p.s. Wish to have a 1:1 conversation with me? Book a video meeting: https://calendarhero.to/videohostmaria
Thursday, June 29, 2023
