At HostMaria, our aim is to provide a stress-free experience for all our users. Here at 16 May 2024, we have cancelled all recurring PayPal payments to ensure a smooth and no-stress process.
Around a year ago we did identify occasional issues with PayPal not consistently updating invoices upon receiving payments. This could lead to some invoices showing as "unpaid" even though the payment was successfully completed. While all past instances have been promptly resolved and no funds were lost, we understand how this did cause unnecessary concern.
Therefore, to prioritize a stress-free user experience, we've discontinued automatic recurring payments through PayPal for hosting and domain renewals.
But don't worry! You can still utilize PayPal for future payments.
Here's what you need to do:
- Open a Support Ticket: When it's time to renew your hosting or domain name, simply visit our support portal at https://www.hostmaria.com/submitticket.php
- Submit Your Request: Open a new ticket with the subject line "PayPal Payment Request" and include your PayPal email address.
We'll Handle the Rest: Upon receiving your request, our dedicated support team will create a custom PayPal invoice specifically for your renewal. You'll receive the invoice via email, allowing you to conveniently complete your payment through PayPal.
We understand that this might require an extra step compared to recurring payments. However, this temporary adjustment ensures a consistent and stress-free payment experience for all our valued customers.
We appreciate your understanding and continued trust in HostMaria. If you have any questions or require further assistance, please don't hesitate to contact our friendly support team who are always happy to help.
Best wishes,
Helmuts and the HostMaria Team
Thursday, May 16, 2024
